Contact
Every question about Agent Space goes to one place: AgentSea's Zalo.
Agent Space has a single support channel for now, Zalo, and the table below lists what to include in your first message for each kind of request so nobody has to ask twice.
| Your request | Where to message | Include in your first message | Worth reading first |
|---|---|---|---|
| Using the web version or the desktop app | Zalo AgentSea Space | Whether you use the web version or the desktop app, with a screenshot of where you got stuck | Guide |
| Payments and refunds | Zalo AgentSea Space | Your order code and sign-up email; for a refund, also the account number, account holder name and bank you want the money sent to | Refund policy |
| Seeing, correcting or deleting your personal data, or withdrawing consent | Zalo AgentSea Space | Your account email, the right you want to use and which data it coversAgentSea may verify your identity first, and requests to provide, restrict or delete data are handled within 72 hours of receiving a valid request. | Personal data notice |
| Reporting a security issue or an account someone else may be using | Zalo AgentSea Space | The link or screen where you saw the problem and when you saw it; please don't include other people's data | Security & data |
Amon, AgentSea's AI support assistant, answers Zalo messages first, while payment checks and personal data requests are reviewed and handled by AgentSea. If an answer from Amon looks wrong, you can ask for a responsible person to review it.