Terms of use

1. Provider and scope

AgentSea Space is made by AgentSea and run directly by Teddy. Support and legal notices: AgentSea Space support on Zalo.

These terms apply to the agentsea.space website, the AgentSea Space web app and the paid plans bought here. They do not reduce any mandatory rights users have under Vietnamese law.

2. The service and what to expect

AgentSea Space is a web app where you build a team of AI teammates. Each AI teammate writes drafts such as replies to customers, payment reminders, check-ins with past customers or posts; you read them, approve them and send them yourself. The web app works while its browser tab is open. The 24/7 desktop app has not been released; features marked "coming soon" are not available yet.

During the trial period, the web app opens every feature to everyone, including people who have not bought a plan; a paid plan includes whatever the pricing page lists at the time you buy. Each plan's features, duration and price are described on the pricing page and at the order confirmation step. AgentSea does not promise revenue, profit or business results. AI output does not replace legal, financial, medical or other licensed professional advice.

3. Accounts and right of use

• Give accurate information; keep your email, sign-in codes, sessions and devices safe.
• Each account is for one person.
• Your right to use a plan depends on the plan you bought and on a reconciled payment.
• Do not share sign-in codes, exceed plan limits, exploit vulnerabilities or access data you are not authorised to see.
• Tell AgentSea through support right away if you suspect someone is using your account without permission.

4. Data in the web app and AI keys

Your company, AI teammates, tasks and drafts are stored in the browser on your computer. AgentSea keeps no copy and cannot restore this data if you clear your browser data; back it up to a file in Settings yourself.

Your AI key is yours. When an AI teammate drafts, the browser sends the content it needs straight to the AI provider you chose; that is governed by the provider's terms, and you pay any charges directly to them.

You are responsible for having the rights to the content and customer data you enter. Do not enter other parties' trade secrets, personal data you have no basis to process, or sensitive data you do not need. How personal data is processed is described in the AgentSea Space Privacy notice.

5. Rules of use

• Do not use the service to write or send fraudulent, harassing, impersonating, spam or unlawful content.
• Do not commit payment fraud or use the service to infringe other people's intellectual property.
• Do not spread malware, overload the service, scrape it without permission, reverse engineer it or interfere with how it runs.

AgentSea may limit features, suspend or end your right of use when there are grounds to believe these rules were broken. The measure chosen depends on how serious the breach is and the risk. If your benefits or payments are affected, you can ask for a review.

6. AI and your duty to review output

AI teammates produce drafts, suggestions or summaries. Output can be incomplete, wrong or out of context. You must check it before sending it to customers, publishing it, changing data, spending money or taking any action with outside consequences. The web app does not send messages to customers on its own.

AgentSea does not let AI make final decisions that significantly affect payments, right of use or account termination. You can ask a responsible person to review any decision made with AI help.

7. Prices, payment and plan activation

The price, duration and benefits that apply are those shown at the order confirmation step. VietQR payments are reconciled through SePay using the order code, amount and transaction code. A plan is activated once the system or the person in charge confirms the transaction is valid.

Plans paid by bank transfer never charge you automatically for the next period. If you buy again, the new days are added after your current end date. When the paid period ends, the plan stops.

If you have paid but your plan has not been activated within a reasonable time, send the order code with the time and amount of the transfer through support; if you send a receipt image, hide your own account number. Never send passwords or online banking sign-in details.

8. Refunds

Plans don't renew or charge on their own. Time already started isn't refunded. AgentSea refunds only duplicate, short or extra transfers, or where the law requires. Duplicate, short or extra transfers are reconciled and the unused amount is returned. How to ask, including what to send to receive the refund, is described on the Refunds page. This does not exclude mandatory consumer rights.

9. Intellectual property

The software, interface, AgentSea trademarks and content published by AgentSea belong to AgentSea or its licensors. Buying a plan does not transfer ownership or any right to resell or distribute the software.

You may use the drafts produced for your own business. You must still check your rights to input material, third-party assets and the legality of the output before you use it.

10. Third-party services

The service integrates with or links to Google, Cloudflare, SePay, Resend, Zalo and the AI provider you choose (Google Gemini, OpenAI, Anthropic, OpenRouter, DeepSeek, Groq). Third-party services are governed by their providers' terms. AgentSea does not control outside services' content or availability, but will help within reason when an outage affects benefits you paid for.

11. Availability and limits of liability

AgentSea keeps the service running with reasonable effort but does not promise it will be uninterrupted or error-free. Maintenance, provider failures, network problems, attacks or force majeure can make the service temporarily unavailable.

To the extent the law allows, AgentSea is not liable for indirect loss caused by using AI output without checking it, using the service against its instructions, losing data kept in your browser or exposing your sign-in details. Nothing here excludes liability for intentional wrongdoing, serious breach or liability that cannot be excluded by law.

12. Suspension, termination and changes

You can stop using the service at any time. AgentSea may suspend or end your right of use in case of serious breach, security risk, legal requirement or plan expiry. Where appropriate, AgentSea will tell you why and how to ask for a review.

These terms may be updated when the product, the law or how the service is run changes. Important changes are published with a new effective date; if new consent is needed, AgentSea will ask for it before continuing the related activity.

13. Contact and disputes

Send questions, review requests or complaints through AgentSea Space support on Zalo. Both sides will first try to settle things in good faith. If no agreement is reached, disputes are handled under Vietnamese law by the competent authority.