Acceptable use

1. Summary

2. No spam, no scams, no impersonation

Section 5 of the Terms of use forbids using the service to write or send fraudulent, harassing, impersonating or spam content. The web app only writes drafts and sends nothing by itself, but once you copy a draft and send it, the rule applies to what you sent.

A few examples of what falls in that group: having the assistant write hundreds of identical sales messages for a list of phone numbers bought from someone else; writing a fake prize notice that asks for a fee to collect the gift; signing as a shop or a well-known person you are not; messaging someone again and again after they asked you to stop.

A payment reminder to a real customer about a real order, or a check-in with someone who has bought from you before, is exactly what AgentSea Space was made to help with.

3. No unlawful content and no infringing other people's rights

Section 5 also says you may not use the service to create unlawful content, commit payment fraud or infringe other people's intellectual property. Section 9 adds that you may use drafts for your own business, but you still have to check your rights to the input material and third-party assets, and whether the draft is lawful, before you use it.

Common examples in online selling are pasting another shop's product description and asking the assistant to rewrite it so you can post it as your own, or drafting an advert that says a food cures an illness. Where you are unsure, such as adverts for supplements or cosmetics, you should ask a qualified person, because section 2 of the Terms already says AI output does not replace legal or other licensed professional advice.

4. Customer data: only put in data you have the right to use

When an assistant drafts, your browser sends the content it needs straight to the AI provider of the key you pasted, without passing through AgentSea's servers (section 2 of the Privacy notice). Customer names, messages or orders you paste in will reach that provider, whose servers are abroad. The provider handles that content under its own terms and data policy with your account (section 4 of the Terms).

So if you enter your customers' data, you need a lawful basis for doing so, and you should leave out whatever the draft does not need. To have the assistant ask Ms Hà whether she wants another 500ml jar, it needs to know she usually buys that jar, not her phone number or home address.

5. Accounts, devices and the system

Each account is for one person, under section 3 of the Terms of use. Sharing your sign-in code with someone else or trying to get around your plan's limits, including the device slots shown on the Devices page, is not allowed. If you suspect someone else is using your account, tell AgentSea through the support channel straight away.

On the system side, sections 3 and 5 forbid exploiting vulnerabilities, accessing data you are not authorised to see, spreading malware, overloading the service, unauthorised automated scraping, reverse engineering or otherwise interfering with the service. If you come across a vulnerability, message the support channel so AgentSea can look into it and deal with it.

6. AI output can be wrong, so you approve it before use

An assistant may write the wrong price, mix up a customer's name, promise a delivery date you cannot meet, or use a tone that does not suit a regular customer. Section 6 of the Terms of use requires you to check before sending to customers, publishing, changing data, spending money or doing anything with consequences outside the app.

The web app does not send messages to customers on its own. Each draft waits for you to read it, edit it if needed and then approve or reject it, and the web app only works while your computer is on and the browser tab is open. AgentSea does not let AI make final decisions that significantly affect your payments, your right of use or the termination of your account; you may ask a responsible person to review any decision made with AI assistance.

7. When rules are broken

Where there are grounds to believe a rule was broken, AgentSea may limit features, suspend or end your right of use, choosing the measure according to severity and risk (section 5 of the Terms). In practice, a one-off slip and a deliberate scam campaign are not treated the same way.

Section 12 of the Terms of use adds that AgentSea may suspend or end your rights for a serious breach, a security risk, a legal requirement or an expired plan, and will, where appropriate, tell you the reason and how to ask for a review. If your entitlements or payments are affected, you can ask for a review through the support channel. Refunds still follow section 8 of the Terms and the Refunds page.

8. Reporting misuse and contact

If you see someone using AgentSea Space to scam or impersonate people, or you have a question about this document, message Zalo AgentSea Space. Include a screenshot or link if you have one, and cover any personal details the report does not need.