Refunds
How refunds work
Plans don't renew or charge on their own. Time already started isn't refunded. AgentSea refunds only duplicate, short or extra transfers, or where the law requires.
What is and isn't refunded
- Duplicate, short or extra transfers
Message Amon with the order code. AgentSea checks it against the bank and returns what wasn't used.
- Where the law requires
This policy does not exclude mandatory consumer rights.
- Time already started
Time already started isn't refunded. Plans don't renew or charge on their own.
How to ask
Message Amon
Send the order code, your sign-up email, and the account number, account holder name and bank you want the refund sent to. Never send passwords or OTP codes.
AgentSea checks the order
A person at AgentSea checks the order and the bank transfer; no automatic decision.
Get your money back
AgentSea sends the refund to the details you gave, and that order's plan stops.